Privacy Policy

Last updated: August 21, 2026

At Patch Club, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or purchase from patchclub.skin.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

• Your name

• Email address

• Billing and shipping address

• Phone number, if provided

• Payment and transaction information

• Order details

• Information you provide when contacting us

• Device, browser and website usage information

We only collect information that is reasonably necessary to operate and improve our store.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Process payments

• Deliver your purchases

• Send order and shipping updates

• Respond to customer service requests

• Improve our website, products and customer experience

• Send marketing communications if you have opted in

• Prevent fraud and maintain website security

• Comply with applicable legal obligations

3. Payments

Payments are processed through our payment providers. Patch Club does not store your full payment card details on our own servers.

Depending on the payment method you use, your payment information may be processed by Shopify Payments, Mollie or another payment provider available at checkout.

These providers process your information according to their own privacy policies.

4. Cookies

Patch Club uses cookies and similar technologies to make our website function properly and to understand how visitors use our website.

Cookies may be used for:

• Website functionality

• Shopping cart functionality

• Analytics

• Advertising and marketing

• Remembering preferences

Where required by law, we will ask for your consent before using non-essential cookies.

5. Marketing

If you subscribe to our marketing communications, we may use your email address to send you updates about Patch Club, products, launches, promotions and other relevant content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

6. Third-Party Services

We use trusted third-party services to operate our store and provide our services. These may include:

• Shopify

• Payment providers such as Shopify Payments and Mollie

• Email and marketing platforms

• Analytics services

• Advertising platforms such as Meta

• Shipping and fulfilment providers

These services may process personal information on our behalf or according to their own privacy policies.

7. Sharing Your Information

We do not sell your personal information.

We may share information with service providers where necessary to:

• Process and deliver your order

• Process payments

• Provide customer support

• Analyse website performance

• Deliver marketing or advertising

• Detect fraud

• Comply with legal requirements

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil legal and accounting obligations, resolve disputes and enforce our agreements.

9. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Object to certain processing

• Restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of your personal information

To exercise your rights, please contact us through the Contact tab on our website.

10. Children's Privacy

Patch Club is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

Any updates will be published on this page with a revised Last updated date.

13. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the Contact tab on our website.

Patch Club
patchclub.skin